One Engineering Partner for Ongoing Application Care.
From day-to-day troubleshooting to maintenance and controlled changes, NCompas provides engineering services that help keep supported applications operational and evolving.
Technical Support & Troubleshooting
Investigate application issues and provide technical guidance.
Bug Fixing
Diagnose defects and implement appropriate fixes.
Small Enhancements
Deliver agreed improvements within the applicable care-plan scope.
Patches & Updates
Address relevant application updates and security fixes.
Compatibility Support
Address compatibility concerns involving supported operating systems, browsers, and platforms.
Monitoring & Reporting
Provide monitoring and reporting where included in the selected plan and agreed scope.
Environment Management
Support application configuration and dependency-related work within the contracted scope.
Backups & Recovery
Support the agreed backup and recovery activities within the defined service boundaries.
Change Management
Follow an agreed process for reviewing, validating, and releasing changes.
User Training
Provide training following significant updates, where included in the selected plan and agreed scope.
Foundation Care covers bug fixes and enhancements. Managed Application Care, Priority Application Care and the Dedicated Application Team cover the full documented scope above. See the care plans for the difference.
These are NCompas's engineering capabilities as an organization. The services you receive are the ones defined by your care plan and agreed scope.
Four Care Plans. Matched to Your Application's Needs.
Applications have different support requirements. Choose a care plan based on the level of engineering capacity, scope, and operational priority your application needs.
1 Coverage. Times are Eastern Time (ET). 24×7 support is not part of the standard plans. It is available on request at an additional cost, and the details are scoped with our delivery team.
2 Capacity. Monthly hours are the range each plan is designed for. You receive the hours you purchase.
3 Response and restoration are different targets. Response means the issue has been acknowledged and is under active investigation. Restoration means the service is operational again, possibly through a workaround. Full targets for P1–P4 are in service levels.
4 Scope. A filled marker means the full documented support scope. An open marker means a limited scope. Dedicated personnel are part of the Dedicated Application Team only; the other plans use shared teams.
5 Commercial terms. Pricing and contract terms are discussed once we understand your application. Optional add-ons are available with Priority Application Care and the Dedicated Application Team and are agreed separately.
Clear Priorities. Defined Response and Restoration Targets.
Issues are not all equal. The service model defines priorities and target response and restoration times so that support expectations can be agreed at onboarding.
Target response and restoration times by priority and care plan. Targets, not guarantees of a permanent fix.
Targets are measured in the business hours and business days that apply to the agreed service schedule. Standard coverage hours for each plan are shown in the care plan comparison. The escalation path is agreed at onboarding.
Every Request Follows a Defined Path to Production.
A clear delivery process helps teams understand what happens after a request is submitted, how changes are evaluated, and when a change can move to production.
The client submits the issue, relevant details, screenshots, and priority.
How work is tracked and reviewed
NCompas's delivery model uses a client-accessible ClickUp workspace for requests, a weekly touchbase, and monthly reporting.
Which of these apply to your plan is confirmed in your agreement at onboarding.
One Engineering Organization Behind Your Application.
What you can check on this page, rather than take on trust.
When four parties share one application, nobody owns the outcome.
A common pattern in business-critical applications, and the cost of having support, QA, hosting and development in separate hands.
of IT spending is absorbed by technical debt, by Deloitte's estimate.
of the technology budget meant for new products is diverted to resolving tech-debt issues, according to CIOs.
of the surveyed CIOs said their organization's tech debt had risen noticeably over three years.
engineer time on work that supports business goals at some companies that manage tech debt actively.
These figures describe technical debt in general. They are third-party research, not NCompas results, and the McKinsey survey covered financial-services and technology companies. We cite them because ongoing maintenance is where debt is either paid down or allowed to grow.
A mid-sized business runs a customer-facing application. Changes sit with the original developer, testing with a second firm, hosting with a third, and user issues go to a general help desk.
Orders start failing. The help desk logs a ticket and routes it to the developer. The developer points to hosting; hosting points back to the application. The QA firm is asked to reproduce the fault only after the argument has run its course. Nobody owns root cause.
Restoration is only as fast as the slowest hand-off. The workaround ships without a full regression pass because QA was never in the loop. The same fault returns, and leadership has no single view of what happened or why.
Third-party benchmarks to measure your own support against. The NCompas column shows our targets. They are goals we work to, not measured client results, and measured results will be added once clients approve them.
In the DORA data, about one in five respondents (19%) reached the best group. DORA's own advice is to compare a service with its own history, so treat these as context, not as a promise of NCompas results. ITIC figures are self-reported survey averages.
Where to start: count your hand-offs with the calculator below, then talk to us about your application.
Enter your own numbers. The model counts only the waiting time created by hand-offs between separate parties.
The starting values are examples. Replace them with yours. This is a simple model of coordination delay, not a measured NCompas result or a guarantee. With one accountable team, the hand-offs between parties drop out of the path.
What clients say.
Quotes from clients and MSP partners will appear here once approved.
Terrific team. Suraj, Sreeram and the supporting cast are not only amazing at understanding what we need, and what's required on the project, but their execution is awesome. I truly enjoy working and creating with this team. Thank you!
Two Ways to Work With NCompas.
Direct support for the applications your business runs, or engineering delivery behind a managed service provider's customers.
For Businesses
For CTOs, CIOs, engineering and IT leaders, product leaders, founders and operations leaders who own an application that needs dependable ongoing care.
For MSPs
You keep the customer. NCompas provides the application engineering behind you.
You commit engineering capacity once and choose the service model for each customer, within the same four care plans. A typical start is a portfolio review to choose the first customer application, then a time-boxed pilot before scaling.
Partner protection, customer ownership and commercial operating terms are set out in the partnership agreement.
Tell Us About the Application You Need to Keep Running.
Share a few details. We use them to respond to your inquiry and to discuss which care plan, if any, fits. Pricing is not quoted on this page and is discussed once we understand your application.
Get on a call and bring your questions. We can cover: