NCompas delivers round-the-clock cloud operations, security monitoring, FinOps governance, and SRE-led incident management for Azure, AWS, and multi-cloud environments — with contractual SLAs, not best-effort promises.
Why NCompas
The difference between a managed cloud provider and a monitoring subscription is humans with runbooks, expertise, and contractual accountability. That's what we offer.
We design alerts, runbooks, and automation to resolve issues before they become incidents. 80% of the work our NOC does is preventive — capacity headroom monitoring, anomaly detection, and automated remediation — not firefighting.
Every managed services engagement includes contractual SLA commitments — uptime, MTTD, MTTR, and patch coverage — backed by service credits. We don't offer 'best effort'. We offer signed commitments with financial consequences if we miss them.
Your cloud estate is managed by certified Azure and AWS engineers — not Level 1 helpdesk staff escalating to a specialist two hours into an incident. Every on-call engineer can diagnose and remediate at the infrastructure level independently.
Cloud costs without ongoing management drift upward every month — unused resources accumulate, oversized instances persist, and Reserved Instances expire unreplaced. We run monthly FinOps reviews, implement recommendations automatically, and report savings to your finance team.
Security posture degrades without active management — new resources without policy, unpatched vulnerabilities, misconfigured network rules. Our SecOps practice runs continuous scanning, automated remediation, and monthly posture reviews so your compliance doesn't erode between audits.
Monthly operational health reports, real-time dashboards accessible 24/7, FinOps spend reports, security posture scorecards, and a dedicated TAM who knows your environment as well as you do. No black boxes, no opaque ticketing systems.
Six managed service pillars
Managed cloud is not monitoring software with a monthly subscription. It's six interconnected operational disciplines, each executed by certified engineers with contractual accountability.
Continuous security monitoring, threat detection, and response across your cloud estate — Azure Sentinel, AWS Security Hub, or Defender for Cloud — with SIEM/SOAR automation, vulnerability management, and monthly security posture reporting.
Round-the-clock monitoring of every cloud resource — compute, network, database, storage, and application layers — with automated alerting, on-call escalation paths, and a dedicated NOC that acts before your users notice anything is wrong.
Continuous security monitoring, threat detection, and response across your cloud estate — Azure Sentinel, AWS Security Hub, or Defender for Cloud — with SIEM/SOAR automation, vulnerability management, and monthly security posture reporting.
Continuous cloud cost governance — rightsizing recommendations, Reserved Instance and Savings Plan optimisation, idle resource elimination, storage lifecycle enforcement, and monthly FinOps reviews with engineering teams. Your cloud bill is managed like a product, not a surprise.
Site Reliability Engineering practices embedded in your managed cloud — SLOs, error budgets, blameless post-mortems, chaos engineering, and automated runbooks that reduce toil and prevent recurrence. We manage reliability as an engineering discipline, not a helpdesk function.
Automated backup policy management, regular restore testing, and disaster recovery architectures with defined RTO and RPO targets — validated through quarterly DR rehearsals that your regulators can audit. Recovery is a capability we prove, not a promise we make.
Policy-as-code enforcement, automated compliance scanning against CIS, ISO 27001, SOC 2, HIPAA, and PCI DSS baselines, monthly compliance dashboards, and a fully managed patching programme that keeps your cloud estate current without unplanned downtime.
Service tiers
Three service tiers with defined, contractual commitments for uptime, response times, and coverage. Choose the tier that matches your workload criticality.
SLA Uptime
Ideal for: Dev/test environments, non-critical workloads, SMB organisations beginning their cloud journey.
Get a quoteSLA Uptime
Ideal for: Production workloads, regulated industries, organisations with SLA commitments to their customers.
Get a quoteSLA Uptime
Ideal for: Mission-critical platforms, financial services, healthcare, and any organisation where downtime has direct revenue or regulatory impact.
Get a quotePlatforms & tools we operate
Onboarding process
Six phases that take you from self-managed chaos to 24/7 professional operations — with a two-week parallel run before we take full responsibility.
Two-week discovery of your cloud estate — architecture review, current monitoring coverage, security posture assessment, cost analysis, and SLA gap identification. Output: a baseline report and a prioritised improvement roadmap.
Deploy and configure monitoring stack, alerting thresholds, SIEM, and FinOps tooling across your cloud environment. Integrate with your existing ITSM (ServiceNow, Jira). Define runbooks for every alert category before going live.
Build the operational runbooks that our NOC uses to respond to every alert type — no improvisation during incidents. Every runbook peer-reviewed and tested in a non-production environment before taking over on-call responsibility.
Structured handover with a 2-week parallel run — NCompas and your team monitoring in parallel, comparing responses, and building confidence before full handover. SLAs start from go-live date, not contract signature.
Monthly operational health review with your technical lead and TAM — uptime metrics, incident trends, FinOps savings achieved, security posture improvements, and planned changes for the next period. Everything measured, nothing assumed.
Quarterly architecture reviews, Reserved Instance re-evaluation, security posture re-baselining, DR rehearsals, and runbook updates. Managed services is not a set-and-forget engagement — the environment and threat landscape evolve, and we evolve with them.
Client results
Four organisations that handed us the keys to their cloud estate — and haven't had to worry about it since.
The Challenge
Regional insurer with Azure estate growing from 40 to 280 VMs in 18 months following acquisition. Cloud costs doubling quarterly with no governance. FCA-regulated workloads without a documented security posture. Internal team of 2 unable to cover 24/7 operations.
What We Delivered
NCompas Enterprise managed services engagement — 24/7 NOC, Azure Sentinel SIEM deployment, FinOps governance reducing cloud spend 38%, automated CIS benchmark compliance reporting for FCA audits, and a dedicated TAM attending monthly IT leadership reviews.
Regional insurer with Azure estate growing from 40 to 280 VMs in 18 months following acquisition. Cloud costs doubling quarterly with no governance. FCA-regulated workloads without a documented security posture. Internal team of 2 unable to cover 24/7 operations.
NHS Trust with 180 cloud-hosted clinical and administrative workloads, DSPT obligations, and no ability to manage 24/7 availability in-house. Previous year had 3 major outages affecting patient appointments. No DR testing performed in 2 years.
E-commerce platform on AWS with no FinOps governance — $1.2M annual cloud bill with estimated 30% waste. Peak trading capacity planned manually each year. Security incidents not detected until customer-reported. No automated patching.
Global manufacturer running SAP on Azure with 99.5% SLA requirement for production planning systems. OT/IT convergence introducing new attack surface. IT team stretched across 12 countries with no centralised cloud operations capability.
average time for organisations to detect a cloud security breach when managing security in-house — vs. 14 minutes under a managed SecOps model. The gap is automation, tooling, and 24/7 human vigilance.
average cloud infrastructure cost wasted by organisations without active FinOps management — idle instances, oversized VMs, forgotten storage, and expired Reserved Instances that no one noticed.
faster incident resolution time under managed cloud vs. self-managed cloud — because runbooks are pre-built, responders are trained, and monitoring fires before users are impacted.
the year over 70% of enterprise cloud workloads will be managed by a third-party operations provider — as cloud complexity, security threats, and cost management demands exceed in-house team capacity.
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Start with a free Cloud Operations Assessment — we'll review your current monitoring coverage, security posture, cost governance, and DR readiness, and show you exactly what a managed services engagement would look like for your environment.